Privacy Policy

Effective Date: June 10, 2025
Last Updated: June 10, 2025

1. Introduction

At Sonder Hardwood Flooring (“Company”, “we”, “us”, or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, sonderhardwood.com, and outlines your rights under U.S. law, including the California Consumer Privacy Act (CCPA/CPRA).

2. Information We Collect

a. Personal Information You Provide:

When you fill out a form, contact us, or make a purchase, we may collect:

  • Name

  • Email address

  • Phone number

  • IP address

  • Any message content you submit

b. Automatically Collected Information:

Through cookies and similar technologies, we collect:

  • Your IP address

  • Browser type and version

  • Pages visited and time spent

  • Location-based data (approximate geolocation)

  • Device and operating system

3. How We Use Your Information

We may use your information to:

  • Respond to your inquiries or customer service requests

  • Process purchases or service agreements

  • Improve website performance and user experience

  • Send updates or marketing communications (with your consent)

  • Comply with legal or regulatory obligations

  • Analyze traffic and usage trends using Google Analytics

4. Cookies and Tracking

We use cookies to:

  • Enhance your browsing experience

  • Remember user preferences

  • Analyze traffic with Google Analytics

  • Integrate third-party services (such as maps, fonts, and forms)

You can manage or revoke cookie consent at any time using our Opt-out Preferences Page (link this to your actual page).
For more information, see our Cookie Policy (Complianz auto-generates this).

5. Third-Party Services

Our website integrates with the following third-party services which may collect or process data:

  • Google Analytics

  • Google Fonts

  • Google Maps

  • Active Campaign

  • Adobe Fonts

  • Jetpack

  • WooCommerce

  • WPForms

We do not sell your personal information to any third parties.

6. Your Rights (California Residents)

Under the California Consumer Privacy Act (CCPA/CPRA), you have the right to:

  • Know what personal data we collect and why

  • Access or request a copy of your personal data

  • Request deletion of your personal data

  • Correct inaccurate personal information

  • Opt out of the sale or sharing of personal data (we do not sell data)

  • Limit use of sensitive data

  • Withdraw cookie consent at any time

You may exercise these rights by contacting us or visiting our Opt-out Preferences Page.

7. Data Security

We use appropriate technical and organizational safeguards to protect your information. However, no system is 100% secure. You use this site at your own risk.

8. Children’s Privacy

We do not knowingly collect personal data from anyone under 13 years old. If you believe a child has provided us with personal data, please contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised date.

10. Contact Us

If you have any questions or wish to exercise your privacy rights, please contact:

Sonder Hardwood Flooring
📍 807 Santa Cruz Ave, Menlo Park, CA 94025
📧 [email protected]
📞 (650) 656-2515